Jobid=619000151888048097 (0.0498)
Bedrijfsomschrijving
You will work within the Front Office department of
Samsung SDS. The department is responsible for ensuring that
Samsung deliveries are delivered on time and in
full.
The team works closely together with
logistic service providers and Samsung Electronics to provide
timely and proactive updates regarding delivery statuses. The
responsibility of the department starts from the moment trucks
depart from the warehouses until deliveries are completed
successfully.
The team focuses on maintaining the
On Time Delivery KPI and On Time Information on Delivery KPI above
target levels and takes preventive actions when risks or delays
occur.
You will work in a dynamic and
international logistics environment where communication, customer
focus and problem solving are important.
Functieomschrijving
As a Front Office Coordinator at Samsung SDS, you are
responsible for monitoring deliveries and ensuring that shipments
are delivered on time and in full. You are the first point of
contact for customers regarding shipments and transport related
topics.
In this role, you closely monitor in
transit shipments and provide customers with timely and proactive
updates regarding delays, risks or changes in delivery status. You
also act as the first escalation point for customers, carriers and
colleagues during daily operations.
Your
responsibilities include:
- Following up
on in transit shipments via different transport
modes - Re-routing freight when needed to meet
demands and minimize costs - Identifying risks
and delays at an early stage and taking appropriate
actions - Providing proactive updates to
customers regarding delays or potential
risks - Creating and sharing detailed shipment
status overviews - Answering customer questions
in a customer-oriented and satisfactory
way - Providing solutions or alternatives to
customers when issues occur - Managing customer
emotions and de-escalating negative
situations - Working according to applicable
SOP’s (Standard Operating Procedures) - Working
closely together with transport service providers to ensure
efficient execution of processes - Investigating
process exceptions and disturbances to prevent and solve
issues - Monitoring and maintaining the On Time
Delivery KPI and On Time Information on Delivery
KPI - Collecting IOD/COD documents according to
KPI agreements - Preparing and sending daily OTD
and tracking reports to management, customers and
stakeholders
You work closely
together with Samsung Electronics, carriers and warehouse
operations to ensure smooth transport processes and high customer
satisfaction.
Functie-eisen
You
are customer-oriented, proactive and able to stay calm in a
fast-paced logistics environment. You know how to communicate
professionally with customers and stakeholders and can handle
escalations in a constructive way.
What you
bring:
- A Bachelor or Master degree in
Logistics - 1 to 3 years of relevant work
experience - Good Business English skills, both
spoken and written - Experience with MS Word and
Excel - An assertive and proactive
attitude - Strong problem-solving
skills - The ability to prioritize multiple tasks
and responsibilities - A team-player mindset and
strong communication skills - Willingness to work
in shifts - Curiosity and eagerness to
learn
Arbeidsvoorwaarden
At Samsung SDS, you will work in an international
logistics environment where customer satisfaction and operational
performance are central.
What Samsung SDS offers
you:
- A challenging role within an
international organization - A dynamic and
fast-paced working environment - The opportunity
to further develop your logistics and transport coordination
skills - Close collaboration with customers,
carriers and warehouse operations - A
professional team focused on operational excellence and customer
satisfaction
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