Overview
You will lead the Customer Service Export team within a global supply chain, driving smooth export operations and continuous improvement. As the main link between customer service, production, planning and logistics, you shape delivery reliability and customer satisfaction while advancing optimization initiatives. The role blends hands-on operational management with leadership to scale performance across multiple countries. This is an opportunity to influence end-to-end export processes in a purpose-driven environment aligned with Feeding the Future.
Arbeidsvoorwaarden / Benefits
- solid pension scheme
- 30 vacation days
- culture focused on continuous improvement, innovation and sustainability
- global organization
- stability and long-term perspective of the SHV family
Verantwoordelijkheden
- Lead and develop the Customer Service Export team to foster accountability and collaboration
- Ensure accurate, timely processing of orders, export documentation and deliveries to global customers and internal stakeholders
- Serve as the primary liaison between customer service, production, planning and logistics partners
- Monitor performance metrics (OTIF, delivery reliability) and drive continuous improvement initiatives
- Lead or contribute to optimization projects (Lean, process improvements, digital tools)
- Maintain hands-on operational oversight across multiple countries
Belangrijkste vereisten
- Around 3+ years of experience in customer service, logistics or supply chain
- Experience in leadership or coordination
- Strong problem-solving and analytical skills with a continuous improvement mindset
- Strong communication skills and ability to collaborate across teams and cultures
- Hands-on, proactive attitude and ownership mindset
- Strong command of English (native or near-native); Dutch preferred
- collaboration across teams and cultures
- ownership mindset
- strong communication
- Lean
- process improvements
- digital tools
Deel deze vacature: